    
|
Fictitious Client |
||||
Specialised staff, supported by most advanced technology, will spend some time at your hotel “visiting” each department and checking whether rules are enforced and proceedings adhered to, check the image of the working areas and your staff´s attitude regarding your valued customer. A detailed report on all these subjects will be supplied. |
||||
ROOM |
DINING-ROOM |
BAR |
KITCHEN |
|
 |
 |
 |
|
|
Cleanliness; mini-bar, toiletries; towels & sheets; room service, information material... |
Cleanliness; plates and cutlery; air quality; noise level; reception and dealing with customer; quickness at taking orders; service, cleaning and preparation of tables; billing procedures... |
Temperature, air quality, noise level, customer service, quickness of service; billing procedures... |
Quality, variety and decoration of buffet; labelling of food, temperature; refill of buffet... |
|
RECEPTION |
OTHER SERVICES |
ANIMATION |
SECURITY |
|
 |
 |
 |
 |
|
Customer service; information on services; image of your staff; billing of used services... |
Cleanliness and working of lift, common areas, swimming-pools, WC area, discotheque, shops ...; condition of gardens... |
Level of languages spoken; dealing with customer, variety of activities; activities during daytime and night; animation for children; client feed back... |
Staff exit (unauthorised appropriations) |
|
The reports of  are recognised evidence at all law courts in Spain. |
| Fictitious Client | | | Security Audits | | | Regarding Work | | | Control of Pos |
SPANISH HEAD OFFICE
MALLORCA: Martí Costa, 2 (1º 2º). 07013 Palma de Mallorca. Islas Baleares. Tel. 971 220 081 - Fax. 971 220 481. E-Mail: grupoges@grupoges.es
Local Offices
ARGENTINA: Cº Soles del Pilar, UF 77, (1629)-Manzanares-Pilar, Bs As- Argentina. Tel. 011-15-63829712. E-Mail: argentina@grupoges.es
REP. DOMINICANA: Residencial Arenal Caribe, Apto. A-202. Los Corales. Bávaro. Tel. 809 552 09 82. E-Mail: dominicana@grupoges.es
MÉXICO: Avd. 15, entre calles 12 y 14, mza.22, lote 8. Colonia Centro. CP 77710. Playa del Carmen. Quintana Roo. Tel. 984 873 33 30. E-mail: mexico@grupoges.es
BRASIL: Alameda Praia de Tamandaré, lote 6, quadra 4. Vilas do Atlântico - Lauro de Freitas - Bahia. CEP 42700-000. Tel.: (55-71) 3379-9032. E-mail: brasil@grupoges.es
TÚNEZ: nº 37 Rue Khartoum, 2º. Túnez. Tel.: 00216 717 98 562. E-mail: tunez@grupoges.es