Surveys of satisfaction

In GesHotels, a pioneer company in surveys and supported by millions of questionnaires since 1995, we possess the human and technical resources necessary for the obtaining of the index of Clients' Satisfaction in hotel establishments of national and international area.

The rigorous index control allows us to offer Benchmarking to our clients, an instrument of great value which helps and facilitates the hotel management. The opinion and suggestions that are obtained, processed and evaluated with our method will facilitate you a reinforcement with a positive influence in the result of your management.

There are many possible applications to the organisation of the company.

• Diagnosis of the current situation


• Laying a basis for the planning process


• Measuring your progress and plan objectives


• Setting motivation objectives


• Promoting a culture of continuing improvement


• Controlling the functionality of each of your departments


• Convincing staff to improve their work


• Facilitating negotiations with tour operators


• Increasing your clients´ and intermediates´ come-back rate


• Improve your incomes according to the price-quality ratio

Market researches

The knowledge becomes indispensable in order to create effective strategies of promotion and sale, at the same time allows to give form to the product on the basis of the new preferences of the consumer.

On this basis, to bet for the specialization is the key of the success.

• Which is the demand of the new consumer?


• How does it buy and why?


• Where does it report?


• What purchase?

Methods

• Personal interviews


• Self-administered surveys


• On-line surveys

Mistery guest

Deep analysis of the fulfillment of the established protocols and of the quality standards of the services and offered products.

We offer to your organization suggestion of protocols to apply.